Terms and Conditions

Rates

Rates quoted include the selected meal option, 14% VAT and 1% tourism levy per person per night. Rates exclude transfers from/to airport, lunch, bar, private telephone calls and laundry.

Reservation Procedure

A written request is required to proceed with a reservation. Written confirmation of the reservation is forwarded via e-mail. Once the reservation is confirmed the client is liable for cancellation fees.

Payment

All reservations must be guaranteed by a valid credit card. Payment can be made by secure on-line payment, direct deposit or credit card. A 50% deposit is required to secure the reservation, after which written confirmation will be sent. Full and final payment is due prior or on arrival. Extras may be settled on departure. Should payment not be received as stipulated, we reserve the right to cancel your reservation. In the unlikely event of there being an unscheduled postponement of a reservation caused by bad weather, strikes or any other matter beyond our control, it is understood that expenses incurred will be for the client's account.

Cancellation Policy

Cancellations are only effective on receipt of written notification. Cancellation penalties are levied as follows:

Period prior to arrivalCondition
More than 60 days before stay date 95% of booking value is refundable
31 to 60 days before stay date 50% of booking value is refundable
15 to 30 days before stay date 25% of booking value is refundable
0 to 14 days before stay date 0% of booking value is refundable

Refunds of deposits/prepayments for bookings are at the discretion of management and are dependent on the ability to re-let the room.

General Information

Children

Complimentary cots can be provided on request. Children 0-2 years stay complimentary. Children 3-12 years stay at 50% of the adult rate.

Transfers

Please refer to our reservations office for road transfer requests that can be arranged on request at an additional charge.

Check in/out

Check in time is at 14h00 until 22h00; guests arriving early are welcome to use lodge facilities, guests arriving later is subject to a standby levy. Check out time is 10h00; late departures are subject to occupancy /availability.