COVID-19 Essential Services

Posted on Wed May 13, 2020.

We are open for essential services during lock-down!

Since 26 March, most Hotel's, Lodges and properties have been temporarily closed to the public as stipulated by the government. We have stayed open to provide support to government and essential and critical business continuity services, as well as other enabling services in the form of either quarantine facilities or staff accommodation.

Should you fit into the essential services category, you are welcome to book accommodation via our website. The following reservation numbers are open for bookings at a discounted rate:

Chery du Plessis – +27 72 587 3114 or email [email protected]

Jacques Delport - +27 79 496 8984 or email: [email protected]

Please ensure that you email the lodge your Essential Services Certificate in order to allow the lodge to accept your booking. At the time of check-in you will be required to produce this documentation for verification purposes, as well as adhere to the COVID-19 check-in protocol. Please feel free to contact the team at our lodge for any further information or assistance.

On 23 April 2020, President Ramaphosa announced “a phased approach, guided by the best available scientific evidence, to gradually lift the restrictions on economic activity.” This cautious re-opening of the South African economy is “balancing the continued need to limit the spread of the coronavirus with the need to get people back to work.”

The phases mentioned range from Level 5, which is the complete lock-down of the country we have just experienced, to Level 1, which will herald the re-opening of the country and economy once the threat of Covid-19 has been effectively contained. Hotels and other accommodation providers are to remain closed to the public until the country is declared in Level 2 of the lock-down, in which case business travel will be permitted. From Level 1 onward, business and leisure travel will be permitted.

La Kruger Lifestyle Lodge remains ready to support government during the various stages of the lock-down, as part of a coordinated response to this pandemic, and remains well-positioned to re-open on very short notice as circumstances allow.

During the revised lock-down period of Level 4, beginning on 1 May 2020 and continuing until the President declares differently, core central office functions will continue to operate remotely.

The COVID-19 protocol that we have put in place in our operating property at La Kruger Lifestyle Lodge is for the safety and reassurance of staff and guests. This protocol is outlined below, followed by the quarantine hotel and essential services hotel protocols.

The COVID-19 protocol includes but is not limited to:

Screening of guests on arrival has become necessary in accordance with the national state of disaster pronounced by President Cyril Ramaphosa on 15 March 2020. Therefore, in order to prevent an infected person from checking into the hotel guests will be required to:

•    complete and sign a questionnaire
•    allow their temperature to be scanned with a thermal scanner

If a guest’s temperature falls within the normal range and they do not show any symptoms they will be required to sanitize their hands and proceed to check-in.

If a guest’s temperature is high (actual temperature at screening should not exceed 37.5 degrees Celsius) and/or they have symptoms of the virus they will be disallowed to check-in and will be referred to a medical facility.

Educating staff (ongoing) on what the virus is; where the disease outbreak began; ways in which it is transmitted; symptoms to look out for; and daily measures to prevent contamination and spread of viruses in personal, operational and guest spaces.

Staff hand sanitizers (alcohol based) have been rolled out in back of house areas (such as kitchen, office, laundry, staff restaurant and bathrooms) as well as front of house guest areas (such as reception desk, restaurant, lounge, public toilets).

Guest hand sanitizers (alcohol based) are placed in easy reach of guests in public areas of the lodge with a notice encouraging regular use.

Personal hygiene is being reiterated, including the importance of washing hands frequently and thoroughly; avoiding touching eyes, nose and mouth; practicing respiratory hygiene (sneezing and coughing into a tissue that is safely discarded or the crook of the elbow), and avoiding touching one’s face;

Regular routine cleaning of public areas such as restrooms, breakfast rooms, restaurants, table tops, counters, hand rails, door knobs, back office surfaces and front desk surfaces are wiped down on a regular routine throughout the day, with a polycide chemical (a disinfectant cleaner) that kills most viruses;

Protective wear such as protective gloves (and face masks as required) are issued to housekeeping and public area Guest Service Attendants when on duty and cleaning equipment with a polycide chemical (disinfectant cleaner) between guest and rest rooms.

Avoiding close contact with anyone who is coughing, sneezing and feverish.  Anyone showing symptoms of respiratory illness to be reported to the hotel’s general manager for further action to take place, such as contacting the NICD hotline.

Breakfast serving standards have been reviewed to replace the usual buffet with a la carte breakfast options presented to guests to avoid any instances of buffet contamination during this high alert period.

The NICD Hotline is available to all staff and guests. In the event that anyone feels ill after travelling from countries with coronavirus, the South African Department of Health advises first phoning the National Institute of Communicable Diseases (NICD) helpline rather than going straight to a medical facility, to prevent potential contamination. The NICD hotline number is 080 002 9999.

While no one can predict the path of this virus, we are continuously monitoring developments and doing all we can to reduce the risk of potential contamination or spread of disease. We thank you for choosing to stay at La Kruger Lifestyle property and look forward to delivering on our service excellence promise.

Delivery and acceptance of goods: All goods are received outside the hotel and delivery personnel are not allowed to enter the lodge under any circumstances.
Following receipt of goods, the packaging is sprayed and wiped down with Polycide and left for a minimum of five minutes before packaging is opened.

All surfaces that come into contact with delivered goods must be sanitized immediately.

La Kruger Lifestyle Lodge - Accommodating Essential Services Protocol.

The following protocols must be adhered to at La Kruger Lifestyle Lodge, which has been booked, in part or in its entirety, as assisting essential service workers with accommodation during the lock-down.

In accordance with the National State of Disaster pronounced by President Cyril Ramaphosa on 15 March 2020, arising from the rapid global spread of Covid-19, essential services may continue to supply goods and services and therefore companies and/or hospitals are looking for geographically suitable accommodation for their workforce.

La Kruger Lifestyle Lodge in solidarity with government and the fight against the spread of Covid-19 will make certain rooms available for these purposes.

Screening: These individuals are not necessarily Covid-19 positive, but must be screened on arrival in accordance with the screening procedure. Every time a guest returns to the lodge, their temperatures are taken and recorded. The same is be done for working La Kruger Lifestyle Lodge staff.

In order to prevent an infected person from checking into the lodge, guests will be required to:
•    complete and sign a questionnaire
•    allow their temperature to be scanned with a thermal scanner

If a guest’s temperature falls within the normal range and they do not show any symptoms they will be required to sanitize their hands and proceed to check-in.

If a guest’s temperature is high (actual temperature at screening should not exceed 37.5 degrees Celsius) and/or they have symptoms of the virus they will be disallowed to check-in and will be referred to a medical facility.

Check-In: All items on the front desk (pen, registration form and room key) and the receptionists hands are sanitized, in front of the arriving guest, prior to any guest interaction. Guests are required to sanitize hands and credit cards, prior to interaction.  The speed point machine is sanitized before and after every use. No cash will be accepted during this time. Credit card and cleared EFT payments only.

Only one receptionist may be present behind the reception desk and guests awaiting check-in are to observe social distancing. 
Guest behavior: Guests are allowed to leave their rooms to go to their respective places of work and return, but may not freely walk or congregate in public areas at any time. The lodge restaurant and public facilities may not be used. When not at work, according to a pre-determined schedule, guests will be allowed to leave their rooms once a day for fifteen minutes, in a staggered manner and in a pre-determined area. Social distancing protocols must be adhered to during this time. 

Room cleaning: The lodge staff clean each room every two days and exchange linen every three days.

Where guests have checked out, departed rooms are cleaned and sanitized.

Laundry: Linen and terry (towels) are washed on the hottest wash cycle at 80°C. All the linen is ironed on a hot setting. Towels are tumble-dried until fully dry and hot enough to kill any potential viral matter. 

Food and Beverage: The sale or public consumption of liquor during the national lockdown is strictly prohibited in line with the Disaster Management Act of 2002.

Meals are delivered to the guests rooms for consumption.  Used crockery and cutlery are placed in the dishwasher and washed at the highest temperature as per FCS standard.

Delivery and acceptance of goods: All goods are received outside the lodge and delivery personnel are not allowed to enter the lodge under any circumstances.
Following receipt of goods, the packaging is sprayed and wiped down with Polycide and left for a minimum of five minutes before packaging is opened.

All surfaces that come into contact with delivered goods must be sanitized immediately.
 

10 May 2020